24/7 port-call attendance across the Americas
When a vessel is alongside, hours matter. Our engineers travel light, clear customs with spares pre-staged, and arrive on board within hours — not days. Cartagena home port, attendance to any port in North, Central or South America and the Caribbean.
Service scope
Every engagement delivers the following items as a minimum. The exact scope is confirmed in writing before we start.
- Pre-arrival scope confirmation and ETA logistics
- Engineer dispatch within 24 hours of confirmation
- Customs clearance of spares (we hold permits across Americas)
- On-vessel diagnostic, repair, install or commissioning
- Coordination with vessel crew, agent and port authority
- Post-call report with as-built changes, photos, IP plan diff
- Emergency 24/7 response across all attended ports
- Spares logistics and forward staging
Brands and equipment we work with
How we work
- 01
Confirmation
You email or WhatsApp our ops team with vessel name, IMO, port, ETA and scope. We confirm engineer availability and fixed-price quote within hours.
- 02
Dispatch & logistics
Engineer flies from Bogotá or nearest base. Spares pre-staged with port agent. Customs paperwork handled in advance.
- 03
On-board work
Engineer boards, scopes against your work order, executes — install, repair, commission, troubleshoot — and produces test evidence.
- 04
Sign-off & report
Captain or ETO signs off. Post-call report with photos, configuration backups, IP plan changes and recommendations delivered within 48 hours.
Frequently asked questions
How quickly can you attend a vessel?
Same-day in Cartagena. 24-hour dispatch to any port in Colombia, Panama, US Gulf, Central America and the Caribbean. 24–48 hours to South America, US East/West Coasts and Mexico Pacific.
How does customs work for spares?
We hold customs registrations and import permits in Colombia, Panama, Mexico, USA, Brazil, Argentina and the Caribbean. Most spares can be sent ahead and held bonded at the port agent, ready for handover.
Can you work during a vessel's 12-hour port call?
Yes — that is most of what we do. Engineers arrive with everything pre-staged, target a 6–8 hour productive window on board, and use the remaining buffer for testing and sign-off.
What if the vessel skips the planned port?
We track vessel ETAs daily and reroute the engineer to the next port-of-call. Travel cost change is borne by the customer; engineer day rate is unchanged. We have done last-minute reroutes from Cartagena to Panama and from Houston to New Orleans.
Do you cover dry-dock attendance separately?
Yes — dry-dock attendance has a different scope (longer, more invasive, often pre/post-dock surveys). Same engineer pool, different commercial structure. Ask us for a dry-dock quote and we will scope it accordingly.
Ready for a fixed-price quote?
Share the vessel, the port and the scope — we respond within one business day with a quote and dispatch plan.
Contact operations